Last updated: January 2026
At Routox Delivery Solution (“Routox”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, software, and mobile applications (collectively, the “Services”).
By using Routox, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Business name
- Login credentials
b. Business & Usage Data
- Orders and delivery data
- Customer and driver information entered by you
- App usage logs and activity data
- Device and browser information
c. Payment Information
Payments are processed by third-party payment providers. Routox does not store your credit/debit card details.
2. How We Use Your Information
We use your information to:
- Provide and operate the Routox platform
- Manage user accounts and subscriptions
- Process orders, deliveries, and reports
- Improve system performance and features
- Communicate updates, support, and service notices
- Ensure platform security and prevent misuse
We do not sell your personal or business data to third parties.
3. Data Ownership
All business data entered into Routox (customers, orders, deliveries) remains your property. Routox only uses this data to provide the Services.
4. Data Sharing
We may share limited data only in the following cases:
- With trusted third-party services (e.g., hosting, analytics, maps, messaging) required to operate the platform
- When required by law or legal authorities
- To protect the rights, safety, or security of Routox and its users
All third-party services are required to handle data securely.
5. Data Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no online system can be guaranteed 100% secure.
6. Cookies & Tracking
Routox may use cookies and similar technologies to:
- Improve user experience
- Remember preferences
- Analyze website usage
You can control cookies through your browser settings.
7. Data Retention
We retain your data only as long as:
- Your account remains active
- Required to provide services
- Necessary for legal or compliance purposes
You may request data deletion after account termination, subject to legal obligations.
8. Your Rights
You have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your account data
- Withdraw consent for marketing communications
To exercise these rights, contact us at info@routox.com.
9. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Children’s Privacy
Routox is not intended for users under the age of 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the Services means you accept the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us:
📧 info@routox.com
📍 Time Square Arcade, Islamabad, Pakistan